Carriage Terms

Welcome to opulenzas.shop. This shipping policy applies to all jewelry products purchased through our website, including but not limited to brooches, earrings, pearl necklaces, etc. Please read the following shipping terms carefully before placing an order.

1. Shipping and processing time
   All orders will be processed and shipped within 1-3 business days (except holidays or peak promotion periods).
   We will notify you by email after the order is shipped and provide a logistics tracking number.
2. Transportation scope and logistics partner
   We currently support delivery to:
   The United States and overseas territories (including Alaska and Hawaii)
   Canada, Europe, Australia, and some countries and regions in Asia
   Our logistics partner companies include:
   Within the United States: USPS (United States Postal Service), UPS, FedEx
   International transportation: DHL, FedEx International, UPS Worldwide, ePacket (applicable to some countries)
3. Transportation method and estimated time
   Standard delivery: 3 – 7 working days
   Fast delivery: 1 – 3 working days
   International standard delivery: 7 – 20 working days
   Note: The actual transportation time may be affected by factors such as weather, customs, and flight delays.
4. Tariffs and import and export instructions
   Within the United States: All goods are shipped from the US warehouse and no additional tariffs are charged.
   International orders:
   The product price does not include any import taxes, tariffs, or other customs clearance fees of the destination country.
   It is the customer’s responsibility to understand and comply with the import regulations of their country and pay the corresponding fees (if applicable).
   We will provide the true declared value and product description as required by the customs.
5. Logistics Tracking and Order Status
   A trackable logistics number will be provided for each order after shipment.
   You can check the logistics status in real time through the “My Order” page or by clicking the tracking link we sent.
   If the logistics information has not been updated for more than 5 working days, please contact us through the customer service email.
6. Transportation Risk and Lost Item Policy
   Once the package is delivered to the logistics company, we will do our best to assist in tracking, but we are not directly responsible for delays, loss or damage during the logistics process. It is recommended that you choose a transportation method that supports compensation.
   If the package is returned due to incorrect address, absence of the recipient, unpaid customs duties, etc., we can reschedule the shipment, but additional shipping costs may be incurred.