Help Center

Welcome to the FAQ center of opulenzas.shop! We are committed to providing you with the most pleasant shopping experience. Here are some common questions and answers we have sorted out:

🛒 Order related

1. How do I place an order?
   Simply select the style and quantity on the product page, click “Add to Cart”, and then go to the checkout page to fill in your delivery information and complete the payment.
2. How do I confirm whether my order is successful?
   After placing an order successfully, you will receive a confirmation email with the order number and details. Please make sure that your email address is filled in correctly.
3. How do I cancel or change my order?
   If the order has not been shipped, you can request a cancellation or modification by contacting our customer service. Once the order is shipped, it cannot be changed.

💳 Payment issues

4. What payment methods can I use?
   We support the following payment methods:
   Credit / Debit Card (Visa, MasterCard, American Express, etc.)
   PayPal
   Apple Pay / Google Pay (if applicable)
5. Is my payment secure?
   Yes. We encrypt the payment through a third-party payment platform (such as Stripe or PayPal) and will not save your card information.

🚚 Shipping and Logistics

6. Do you support international delivery?
   We provide international delivery. You can check whether your region is supported during checkout.
   Standard delivery time is 3-7 working days, which may vary depending on the destination.
   We also provide expedited delivery service (extra charge)
7. How do I track my package?
   After delivery, you will receive an email with a logistics tracking number. You can check the status of the package in real time through the logistics company’s official website.

🔄 Return and Exchange Policy

9. Do you support returns?
   We support unconditional returns within 14 days from the date of receipt. The goods must be unused and packaged intact.
10. What products cannot be returned?
    Products that are worn close to the body (such as earrings, for hygiene reasons)
    Customized products or personalized engraved products
    Products with obvious signs of use
11. How do I apply for a return?
    Please contact us via email or customer service, attach the order number and reason for return, and we will assist you in completing the return process.

💎 Jewelry Care and Quality

12. What are your products made of?
    Our jewelry is made of high-quality metals (such as 925 sterling silver, electroplated 18K gold, stainless steel) and selected natural or artificial pearls. Please refer to the product details page for specific materials.
13. How to maintain my jewelry?
    Avoid contact with water, perfume, alcohol and other chemicals
    When not wearing, please store in a jewelry box to avoid friction
    You can use a soft cloth to gently wipe to maintain the luster

📞 Customer Service and Contact

14. How to contact you?
    You can contact our customer service team in the following ways:
    Tel: +1 5854954673
    Company Email: Service@opulenzas.shop

If you have any other questions, please feel free to contact us, we will serve you wholeheartedly!