Return And Exchange Policy

Thank you for shopping at opulenzas.shop. We are committed to providing you with a satisfying jewelry shopping experience. If you are not completely satisfied with the goods you received, we provide you with a return or exchange service under certain conditions. Please read the following terms carefully before requesting a return or exchange.

1. Scope of Return and Exchange
   You can apply for return or exchange in the following cases:
   Not satisfied with the style or size within 14 days of receiving the product
   The product is damaged during transportation
   The received product does not match the order content (such as wrong style, color, quantity, etc.)
   The product has quality problems (not caused by human factors)
2. Inapplicable situations for return and exchange
   The following products or situations do not support return and exchange:
   Close-fitting products, such as earrings (for hygiene and safety reasons)
   Customized products (such as engraved rings, exclusive design custom models)
   The product has obvious signs of use, stains, scratches or human damage
   Returns that exceed the return period or are not applied for according to the process
   Promotional/clearance products (marked with “no return, no exchange”)
3. Return application time limit
   Return application time: 14 days from the date of receipt of the order, you can apply for return
   Exchange application time: 14 days from the date of receipt of the order You can apply for exchange
   The product must be unused and the original packaging, labels, gifts, etc. must be intact

IV. Return and Exchange Process
Submit an application:
Please submit a return and exchange application via email (Service@opulenzas.shop), attach the order number, reason for return and exchange, and product photos (if the product is damaged or sent by mistake).
Review and confirmation:
Customer service will review your request within 1-2 working days and send the return address and operation instructions.
Return the product:
Please return the product to our designated address within 14 days after receiving the confirmation and provide the logistics order number. It is recommended to use a trackable transportation method.
Refund processing:
We will complete the refund processing within 5-7 working days after receiving and inspecting the returned product, and return it to your payment account by the original route.

5. Shipping fee description
   Returns due to personal reasons (such as dislike, wrong purchase) are borne by the customer
   Returns due to product quality issues or wrong delivery are borne by us (postage reimbursement)
   Exchanges (non-quality issues) are borne by the customer for round-trip shipping
6. Refund description
   All refunds will be made after the product is returned and passes the quality inspection.
   The refund amount only includes the product price, excluding the original order shipping fee (if applicable).
   If a coupon or gift card is used to purchase, the refund amount will be refunded proportionally.